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County outcomes report shows program spending, volunteer hours and demographic patterns through March 2025
Summary
Clark County staff told the Community Action Advisory Board that most community action programs are at roughly 75% of annual goals and spending through March 31, 2025; volunteers logged 23,584 hours and participant satisfaction was 93.3% among respondents; staff flagged data-quality issues and asked to add Hispanic/Latino ethnicity to HMIS pulls
Abby (staff) presented the Clark County Community Action outcomes report for the period July 1, 2024–March 30, 2025, covering the first three quarters of fiscal year 2025. The report summarized program outcomes, contract spending, participant satisfaction, volunteer contributions and demographic distributions for county-funded community action and homeless crisis response programs.
"These are organized by service type," Abby said while describing sections that include system formation, outreach, shelter, rent assistance and permanent supportive housing. She said annual contract amounts, spent-to-date and remaining balances are shown as of March 31, 2025, and that most programs were near three-quarters of expected spending or outcomes for the year.
Key figures
- Participant satisfaction: 3,665 surveys sent; 890 responses (24.3% response rate); 93.3% of respondents reported a positive overall experience. - Volunteers: 1,427 volunteers logged a total of 23,584 hours; 3,812 hours were logged by low-income volunteers; the report estimated the volunteer-hours value at nearly $600,000. - Grievances: Programs reported 125 grievances in the period; 106 were resolved by the report date.
Data and reporting notes
Abby told the board that county staff are working with partner agencies (named: PICO Washington and Navigator Family Center) to reevaluate how they collect data and that some outcome numbers may not be fully accurate until reporting methods are reconciled. A board member asked why Hispanic/Latino ethnicity was not visible in the race chart; Abby said ethnicity may be recorded separately in HMIS and she will seek to include that flag in next reports.
Corrections and follow-ups
Board members identified a spreadsheet error on one contract line (an item showing zero contract amount despite recorded spending). Abby said she would correct the auto-formula and redistribute the corrected report.
Ending
Abby closed by offering to provide the HCRF definitions document and more detailed downloads from the data dashboard on request. Board members thanked her and moved on to agenda items.
