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Lake County board hears CAD location problems, Starlink grant and training gaps in dispatch center
Summary
Board members and dispatch staff described problems with wireless location data in the CAD system, reliance on RapidSOS, availability of a grant-funded Starlink unit for events and emergency use, and steps to improve training and QA tools.
Lake County E-911 staff told the authority board they are troubleshooting a problem that prevents wireless calls from reliably populating addresses in the county CAD system and discussed training and near-term technology options, including a grant-funded Starlink unit.
Paula, a dispatch staff member, reported that the county’s wireless positioning feed (referred to in the meeting as “WPH2”) is not populating addresses correctly in the CAD and that Motorola—vendor for the county’s CAD and console systems—has escalated the issue. “It’s bigger than what even Motorola thought,” she said, adding that the center is relying on RapidSOS as a supplemental source for caller location but that RapidSOS…
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