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Hernando moves ahead with Tyler Technologies ERP and permitting rollout; county plans multi‑phase launch
Summary
County staff updated commissioners on the Tyler Technologies ERP and SmartGov replacement, a $6.2 million contract for financial, HR and permitting systems; go‑live is planned in phases beginning 2026 and staff expects recurring maintenance costs.
Hernando County staff gave a progress update on the county's enterprise resource planning (ERP) and permitting project with Tyler Technologies during the May 27 meeting.
Deputy County Administrator Tony Brady outlined the contract awarded in October 2024: a roughly $6.2 million deal for financial and permitting modules with an annual subscription/maintenance cost the county estimates at about $820,000 per year. Brady said the county negotiated pricing across multiple modules by packaging the financial and permitting systems together.
Staff described implementation milestones: kickoff in December 2024, phased configuration and testing throughout 2025, and a targeted phased go‑live window beginning February–March 2026 with support continuing after initial launch. Brady said the system will provide citizen-facing service request and permitting portals, integrations with GIS for parcel‑level services, improved audit trails and consolidated modules (finance, HR, asset management, permitting). He listed the potential one‑time cost reductions by consolidating legacy systems and year‑to‑year subscription savings when legacy maintenance is retired.
Commissioners pressed for a clearer ROI and asked for details on recurring costs, contingency plans if the vendor misses milestones, and cybersecurity and backup safeguards. Staff said the clerk's office and project managers are monitoring milestones, that cloud infrastructure and vendor security were reviewed, and that contingency measures and a clerksourced project management team are in place.
Why it matters: Replacing multiple aging financial and permitting systems is intended to centralize county operations, speed permitting and give residents digital tools to file permits and service requests. The project represents a major multi‑year capital and operating commitment that staff must manage through go‑live, testing, training and data migration.
