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Library leadership presents 'Shaping Our Library Tomorrow' action plan and continuous improvement priorities
Summary
Library staff summarized a nine-month department improvement process that produced a multi-initiative action plan focusing on employee engagement, an hourly opportunity program, safety and security, and program/service excellence.
Library staff presented the department’s “Shaping Our Library Tomorrow” action plan, a nine-month initiative intended to align internal operations, staff engagement and community services with city strategic priorities.
The staff representative said the process began in July 2024 and included division-level staff engagement sessions, stakeholder analysis and a SWOT exercise that resulted in a prioritized list…
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