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Library IT manager reports network standardization and blocked malware; trustees ask about AI tools
Summary
The board heard an operations update from IT manager Dee Green covering device standardization, ticketing workload, blocked login attempts and email threats, and a preliminary discussion about potential chatbots or AI for the public knowledge base.
Dee Green, manager and business system analyst in the Indianapolis Public Library’s IT division, presented a systems-and-messaging update to the board on May 20, outlining recent work on device standardization, ticket tracking, security and email protection.
Green said the department has worked to homogenize hardware and software across branches to enable consistent deployments, simplified device management and a stronger…
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