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Audit committee examines Tyler Cashiering rollout and utility payment problems
Summary
Committee members reviewed recent updates to the county’s Tyler Cashiering payment module, discussed citizen reports of online-payment failures, and requested utility-billing collection reports ahead of the August meeting.
Committee members spent substantial time on June 2 discussing the county’s deployment of Tyler Cashiering and related utility-payment channels, including citizen self-service and a separate telecashiering module.
Staff told the committee the Tyler Cashiering module is meant to take electronic payments and bank the receipts into batch postings that ultimately flow into the county’s general ledger and accounts receivable. “Tyler Cashiering takes all this money, posts it to a batch,…
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