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FPUA board approves sole-source Cogsdale cloud migration for customer information system
Summary
The Fort Pierce Utilities Authority board approved a retroactive sole-source contract with Cogsdale Corporation to migrate FPUA’s customer information system to Cogsdale’s cloud-hosted Nexus CIS platform, authorizing up to $235,000 and allowing one-year renewable subscriptions.
The Fort Pierce Utilities Authority board voted 5-0 on May 20 to approve a retroactive sole-source contract with Cogsdale Corporation to move the utility’s customer information and billing system to Cogsdale’s cloud-hosted Nexus CIS platform.
The board approved a contract not to exceed $235,000, retroactive to May 1, 2025, which includes estimated travel expenses for on-site work; the cloud hosting and subscription are covered under an annual renewal framework with one-year renewals until FPUA elects to discontinue service. Melissa Martin, FPUA utility operations manager, told the board the project is already accounted for in the approved budget and does not require additional funding. The board’s roll-call vote was Mrs. Bennett: yes; Mrs. Davis: yes; Mrs. Gibbons: yes; Mayor Hudson: yes; Mr. Fee: yes.
Why it matters: Staff said migrating to the cloud will modernize the utility’s core enterprise system for billing, field services and customer service, reduce on-premises server maintenance and improve cybersecurity through provider-managed redundancy.
Details and vendor history: Martin said Cogsdale has provided FPUA’s customer information and billing system on premise for more than 20 years and that moving to Cogsdale’s Nexus CIS cloud platform will “streamline daily workflows, improve operational efficiencies, and enhance overall customer experience” by providing a more intuitive interface and automatic updates. IT manager Steven Kreitz supported the presentation from the dais.
Costs, timeline and contract terms: Martin said the current on-premises subscription costs about $110,567 annually; she estimated the cloud hosting would add roughly $60,000 in annual fees, making a combined annual cost approximately $170,000 (staff framed these as estimates). The contract quote includes travel expenses; Cogsdale estimated travel at $10,000–$12,000 and will provide travel reports. Martin said the one-year migration and hosting agreement renews annually and FPUA can terminate the service at any time. The board asked for revised contract language to tighten travel-expense documentation and a cap if receipts are not provided; staff said they will amend the quote/contract language and provide that to the board.
Operational impacts and timeline: Martin estimated implementation will take about six to nine months from start to finish. She and other staff said the cloud migration would reduce FPUA’s on-site server maintenance, provide automatic updates and enhancements, and improve disaster recovery because the platform is hosted on Microsoft Azure with multiple redundant U.S. sites.
Formal action: The board approved the sole-source contract on a unanimous roll-call vote. The motion approved the retroactive May 1, 2025 start date and the not-to-exceed $235,000 contract sum.
Follow-up: Staff committed to amending the contract language around travel expense reporting and to provide the board that amendment for review.
