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9‑1‑1 director seeks phased staffing increase to separate call‑taking from dispatch
Summary
Laura Forshee, Sedgwick County’s 9‑1‑1 director, proposed adding 20 positions in a phased approach to separate call‑taking from dispatching based on a Jensen Hughes analysis and Erlang staffing modeling; the county discussed equipment, phased implementation and service-level tradeoffs.
Laura Forshee, Sedgwick County 9‑1‑1 director, asked commissioners to approve a phased staffing plan to separate routine 9‑1‑1 call‑taking from radio dispatch duties.
Forshee said industry analysis by Jensen Hughes recommends removing dual headset ‘dichotic listening’—when staff simultaneously monitor radio channels and telephone calls—and creating dedicated call‑taking and dispatcher roles so each receives undivided attention. “If you call 911, you deserve the undivided attention of the…
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