Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Planning Zoning topic
No spam. Unsubscribe anytime.
Building department migrates to new permitting software; staff report conversion problems but no service interruption claims
Summary
Planning and building staff said a countywide conversion to new Tyler Technologies permitting software is absorbing much of departmental time; staff and the contractor have been fielding public complaints and working to reestablish full online permitting access.
County planning and building leaders told commissioners they are in the middle of a software conversion to a new permitting platform (Tyler Technologies) and that the migration has been more time‑consuming and technically challenging than anticipated.
Bill (Planning Director) said the department is processing several large development inquiries and planned‑development proposals, but that the new software rollout has required intensive staff time to migrate and validate historical records. The building‑department presentation showed operating costs and revenue estimates that staff described as conservative; staff said they expect permit revenue to exceed the conservative budget but kept estimates low to avoid over‑projection.
Construction‑permit contractor SafeBuilt remains under contract to provide inspection and plan review services; staff said those contracted services and permit fee income are central to the building fund. Multiple commissioners asked whether the public has experienced delays. Department leads acknowledged some complaints related to the conversion and said staff have been working extended hours to respond to public inquiries and contractor needs. They praised department staff and SafeBuilt for supporting the conversion and pledged to return to commissioners with any persistent access issues.
No policy decisions were made; staff asked for continued patience as the conversion and data cleanup proceed and said they will report back if additional contract or budget changes are necessary.
