Houston planning department exploring AI for front‑desk inquiries and future plan review
Director Von Tran said the department is piloting AI tools to handle public inquiries and email volume, with potential long-term interest in AI-assisted plan review but noted challenges because Houston is an unzoned city.
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Von Tran said the Planning and Development Department is exploring artificial-intelligence tools to handle high-volume front-desk inquiries and thousands of departmental emails in order to free planners to work on technical reviews.
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