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Commissionors report multi‑year problems with FirstDue reporting system
Summary
Commission members described repeated problems submitting reports in the FirstDue system, citing complicated forms, incorrect incident categorization and multi‑year delays in full implementation.
Lancaster County Fire Commission members on the meeting raised persistent problems with the FirstDue reporting system used to file incident and training reports, saying some departments have struggled with submissions for two to three years.
Members said reports sometimes populate with incorrect incident types (for example, showing “drug dealing” instead of the correct call type) and that complex form behavior forces users to backtrack through many pages. Commissioners said the issue has led to frustration, duplicate submissions and follow‑up emails when reports are not found in the system.
Commissioners discussed whether departments could be broken out in the system to reduce confusion; speakers said that option had been discussed with FirstDue but not implemented. Staff member Billy was asked to check on outstanding issues and follow up; commission members requested the item be on the agenda next month so the commission can track progress.
The commission did not take a formal vote on FirstDue changes at the meeting and directed staff to seek clearer answers from FirstDue support and bring an update to a future meeting.
