Transit Plus update: paratransit KPIs improving but productivity lags; same-day pilot ridership rising after program changes
MCTS staff reported better on-time performance and fewer missed trips for paratransit van service under the contractor Transdev, but productivity remains below contract targets; the same-day taxi pilot saw ridership increase after eligibility and fare changes.
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Milwaukee County Transit System staff told the Committee on Transportation and Transit that paratransit service performance has improved since the contract began in late 2023 but that productivity and some appointment‑time measures remain below contractual targets.
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