Hayward’s HEART program to pause Mihoo response while staff redesigns community paramedic model
Hayward staff briefed the City Council April 15 on the HEART program — the city’s multi‑agency crisis‑response effort pairing police, fire and behavioral‑health clinicians — and Fire Chief Vollmer recommended pausing the Mihoo mobile integrated health staffing model pending redesign.
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Hayward staff briefed the City Council April 15 on the HEART program — the city’s multi-agency crisis-response effort pairing police, fire and behavioral-health clinicians to respond to mental-health, substance‑use and homelessness calls. Presenters described program accomplishments and data, and Fire Chief Vollmer recommended pausing the Mihoo team’s current staffing model to redesign a more sustainable community paramedic approach.
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