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Hayward’s HEART program to pause Mihoo response while staff redesigns community paramedic model

3029302 · April 17, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Hayward staff briefed the City Council April 15 on the HEART program — the city’s multi‑agency crisis‑response effort pairing police, fire and behavioral‑health clinicians — and Fire Chief Vollmer recommended pausing the Mihoo mobile integrated health staffing model pending redesign.

Hayward staff briefed the City Council April 15 on the HEART program — the city’s multi-agency crisis-response effort pairing police, fire and behavioral-health clinicians to respond to mental-health, substance‑use and homelessness calls. Presenters described program accomplishments and data, and Fire Chief Vollmer recommended pausing the Mihoo team’s current staffing model to redesign a more sustainable community paramedic approach.

Program components and recent data: staff described three HEART components: HMET (a crisis-response team pairing a Hayward Police Department officer with a county behavioral-health clinician), Mihoo (a…

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