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Douglas County IT outlines cybersecurity posture, Power BI data projects and growing help‑desk demand
Summary
County IT described cybersecurity measures, managed endpoint detection, web application firewall activity, a data warehouse/Power BI project, and rising ticket and project counts during the commission work session.
Starla Jones, director of information technology for Douglas County, told the commission the IT office covers "security, networking, the wireless infrastructure, our the website for the county software support, maintenance hardware, telephones, printers" and more, and that her office has been working to "use our tools to be more efficient and effective." She said IT has built an in‑house maintenance tracking solution and launched a data warehouse project connected to Power BI dashboards.
Security engineer Ben Aldridge gave metrics from the threat landscape, citing third‑party industry reporting: "In 2018, it was 63 days. And in 2024, it…
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