Mendon staff urges council to modernize water billing; council forms working group to study electronic payments
City staff presented two options—expanding services with the current billing vendor (Cassell) or migrating to an end-to-end provider (Valiflow)—and the council agreed to form a working committee to evaluate costs, data access and implementation steps for online billing, ACH and card payments.
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City staff told Mendon City Council they have been exploring steps to modernize the city—s water-billing process, including improved online notification and payment options and a potential replacement of the town—s legacy processes.
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