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Bill would let multiple customers-of-record change or cancel shared telecom service without another account holder present
2783664 · March 26, 2025
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Summary
Sen. Shelly Hettleman said the bill would require service contracts to permit more than one named customer to make changes if parties agreed in writing; the sponsor said the change responds to consumer complaints where spouses or caregivers could not access or modify accounts even with power of attorney.
Sen. Shelly Hettleman described a consumer problem that arose when retail carriers required the primary account holder to be physically present to change devices or accounts. Her bill requires telecommunications service contracts to include an option permitting more than one…
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