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IT seeks three on‑call positions to support 24/7 dispatch and plans cloud migration for core systems
Summary
Information Technology requested three new help-desk Tech I positions to provide one-hour on-call support for the consolidated dispatch center and proposed a cloud migration of the county’s ERP (Tyler) with an ongoing annual cost.
County IT requested funding for three new Tech I help-desk positions to support a 24/7 dispatch environment and outlined proposed technology capital projects including a planned cloud migration of the county enterprise system.
IT leadership said the consolidated dispatch center needs a guaranteed on-call help-desk response within one hour. To provide that service while limiting burden on existing staff, IT proposed three Tech I positions…
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