Wayne County to launch redesigned county website June 16 with online forms and multilingual support

Wayne County’s information technology director told the Committee on Government Operations the county will publish a fully replaced website on Monday, June 16, that places services front and center, includes multi‑language translation, and converts many paper forms to digital workflows.

Hector Roman, CIO and director of the information technology department, said the new site is a “100% replacement” of the current site and that the design emphasizes services that residents most frequently seek. Roman said the site will include automated translation options (Spanish, German, Arabic and others) and be ADA compliant.

Roman demonstrated online payment integration using Paymentus, the treasurer’s existing payment processor, and said the county has converted more than 100 paper manuals/processes to digital forms with back‑end workflows. He said the county intends to expand the number of services that accept online payment and to consolidate payment platforms over time, but that not all county fees will be available for online payment at launch.

Commissioners asked whether departments will be able to update pages directly; Roman said departmental content editors will be empowered to maintain their own pages and that IT will do outreach to ensure departments can use the new tools. He said the Engage microsite platform will remain linked from the new site for project‑specific two‑way public engagement (for example, Senior Services uses Engage for volunteer recruitment and feedback).

The new site will increase social media integration so departmental posts appear in consolidated pages. Roman said the county will continue to work with departments to digitize remaining paper forms and to migrate additional payment types into the standard processing platform.

The committee heard the presentation and asked staff to provide follow‑up as departments transition content and payments.