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Tyler Munis billing rollout proceeds; budget‑billing year to start in November
Summary
Finance staff updated the board on the new Tyler Munis billing implementation and the insertion of a city dividend fee on customer bills starting in October; budget‑billing calculations will begin in November after one month of regular bills to allow the new fee to be included.
Hastings Utilities staff provided an update on the new billing system implementation and the timing for budget‑billing under the new software.
Carl (Finance staff) said the utility has worked with finance, customer service and IT to implement Tyler Munis and to insert a city dividend fee on the bill detail. He said the billing detail page (page 2) now shows the city dividend fees and that those line items began appearing on customer bills in October.
Because the budget‑billing calculation requires one month of billed data to integrate new fees, staff said they will run a month of regular bills in October and start the new budget‑billing year in November. Carl said staff are preparing customer talking points and support for customer service representatives to help customers understand the format change and the budget‑billing timing.
Board members thanked staff for the rollout work and said they expect staff to continue to monitor customer feedback as the system moves into live billing.
