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Lawrence reopens utility payment lobby; kiosk remains available
Summary
Lawrence City reopened its in-person utility payment lobby after a COVID-era closure. The lobby will be open Tuesdays through Thursdays, 8:00 a.m. to 4:30 p.m., and will not accept cash; checks, credit cards and money orders will be accepted. A drive-through payment kiosk at the Government Building remains available at 9001 East 50 Ninth Street.
Lawrence City announced the reopening of its utility payment lobby, offering in-person payments Tuesdays through Thursdays from 8:00 a.m. to 4:30 p.m., a staff member said.
The staff member said the lobby will not accept cash and that customers may pay by check, credit card or money order. "We take no cash, but what do we take? Checks, credit card, and money orders," the staff member said.
City staff noted the lobby had been closed since the COVID-19 pandemic and encouraged residents to use the in-person option if they need assistance. The speaker also reminded residents that a self-service kiosk remains available at the Government Building drive-through at 9001 East 50 Ninth Street for customers who prefer that option.
The staff member closed by welcoming residents back to the facility and reiterating the lobby hours and accepted payment methods.
Details provided at the meeting did not include changes to billing policies, fee schedules, or staffing levels; those items were not specified.
