Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Trustees press for better phone response and return calls after customer-service briefing
Laredo ISD Business & Support Committee · November 7, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
Communications staff reported training completion figures and trustees urged consistent phone greetings and timely call returns, citing community frustration over unreturned calls and long hold times.
Communications staff presented an update on customer-service training and phone etiquette during the Nov. 6 Business & Support Committee meeting; trustees pressed for clearer greetings, shorter hold times and consistent call returns from campuses and departments.
Communications staff said the district offered a full…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
30-day money-back on paid plans
