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USDB committee requires two-business-day acknowledgement for complaints, approves reporting and hotline policies
Summary
The Utah Schools for the Deaf and the Blind standing committee amended complaint-handling rules to require USDB staff to contact complainants within two business days and approved companion hotline investigation language; both items advance to the full board for final approval.
The Utah State Board of Education's USDB standing committee voted Nov. 10 to require that USDB staff contact complainants'if contact information is available and a response is requested'within two business days, amending two draft policies before forwarding both to the full board for final approval.
The policy changes affect two related items: the "Reporting Violations of Statute or Board Rule" policy (amendment to section 5.1) and the "Hotline Investigation and Response" policy (amendment to section 4.1). Superintendent Nelson told the committee the policies were…
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