Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
San Mateo County 911 processed 497,000 calls in 2024, director says
Summary
Natasha Claire Espino, director of San Mateo County dispatch services, told the county’s Open Mic podcast the 911 center handled 497,000 calls in 2024 (about 1,300 per day), is accredited for emergency medical dispatch and regularly gives lifesaving instructions over the phone.
Natasha Claire Espino, director of San Mateo County dispatch services, said the county’s 911 center processed 497,000 calls in 2024 — “That’s an average of 1,300 calls a day,” she said — and that dispatchers routinely provide medical instructions that have led to recorded lifesaving outcomes.
Espino emphasized the core priorities of a 911 call: locating the caller and gathering key information while help is already being dispatched. “The most important question upfront is where are you, your…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
