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City unveils Access Albany 3-1-1 app; board hears rollout plan and pricing
Summary
City staff previewed 'Access Albany' (CivicPlus / SeeClickFix) as a replacement for QAlert, describing routing, geo‑services, multilingual support and a planned September marketing push; first‑year subscription cost was presented as roughly $39,382.58.
City staff on Aug. 14 presented Access Albany, the new 3‑1‑1 customer service app built on the CivicPlus / SeeClickFix platform, and outlined operational features, launch timing and contract terms.
Miss Monk (presenter) said the app will automatically route reports (potholes to public works, tall grass to code enforcement), provide real-time status updates for registered users, allow anonymous submissions,…
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