City unveils Access Albany 3-1-1 app; board hears features, launch plan and contract terms
Staff presented Access Albany, a new 3-1-1 app using CivicPlus/SeeClickFix technology, describing automatic routing, geo-fencing, multilingual support and dashboards; staff said the public hard launch will begin in September and QAlert will be deactivated by Oct. 1.
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City staff introduced Access Albany, a new 3-1-1 customer-service app (CivicPlus/SeeClickFix platform) intended to replace the legacy QAlert system. The presenter described features designed to streamline citizen reporting: photo upload, automatic routing to the appropriate department by problem type and location, geo-fencing to route city vs. county requests, bilingual question-and-answer prompts to reduce incomplete reports, duplicate-request suppression and customizable dashboards to produce KPIs by ward and district.
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