Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
City unveils Access Albany 3-1-1 app; board hears features, launch plan and contract terms
Summary
Staff presented Access Albany, a new 3-1-1 app using CivicPlus/SeeClickFix technology, describing automatic routing, geo-fencing, multilingual support and dashboards; staff said the public hard launch will begin in September and QAlert will be deactivated by Oct. 1.
City staff introduced Access Albany, a new 3-1-1 customer-service app (CivicPlus/SeeClickFix platform) intended to replace the legacy QAlert system. The presenter described features designed to streamline citizen reporting: photo upload, automatic routing to the appropriate department by problem type and location, geo-fencing to route city vs. county requests, bilingual question-and-answer prompts to reduce incomplete reports, duplicate-request suppression and customizable dashboards to produce KPIs by ward and…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
