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Albany unveils Access Albany 3-1-1 app; first-year subscription about $39,383
Summary
City staff demonstrated Access Albany, a CivicPlus/SeeClickFix 3-1-1 app that will replace legacy QAlert; staff said a hard marketing launch is planned in September and first-year subscription pricing is roughly $39,382.58 with a 5% annual uplift.
City staff presented Access Albany, a new 3‑1‑1 and service‑request platform powered by CivicPlus (SeeClickFix) during the Aug. 14 Albany Utility Board meeting and outlined features, rollout timing and pricing.
Ms. Monk, who led the presentation, said the app (branded Access Albany) offers automatic routing of requests (potholes to public works, tall grass to code enforcement), geo‑routing to differentiate city vs. county requests, real‑time status updates for…
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