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Alice IT staff ask council to fund network/cybersecurity technician as systems age
City of Alice City Council · August 6, 2025
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Summary
IT staff told the council the city's help desk handled over 1,000 support calls and closed more than 400 tickets last year and recommended adding a network/cybersecurity technician to complement CrowdStrike endpoint protection and shorten downtime.
IT staff reported a rising workload and urged the City of Alice council to consider adding a network/cybersecurity technician.
Hector, an IT staff member, said recent workload figures include "over a thousand support calls" and more than "400 help desk tickets," describing aging…
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