OCC reports lower sustained rate but flags staffing shortfalls and tech projects

Nov 13, 2013

Office of Citizen Complaints Director Joyce Hicks reported a 5% sustained rate through Oct. 31, 2013, mediation activity, a backlog tied to investigator vacancies and a plan to launch online complaint filing and case-management prompts by December.

The full story

Joyce Hicks, director of the Office of Citizen Complaints, told the Police Commission on Nov. 13 that through Oct. 31 the OCC had opened 618 cases and closed 603, with 30 sustained cases representing a 5 percent sustained rate.

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