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OCC reports lower sustained rate but flags staffing shortfalls and tech projects
Summary
Office of Citizen Complaints Director Joyce Hicks reported a 5% sustained rate through Oct. 31, 2013, mediation activity, a backlog tied to investigator vacancies and a plan to launch online complaint filing and case-management prompts by December.
Joyce Hicks, director of the Office of Citizen Complaints, told the Police Commission on Nov. 13 that through Oct. 31 the OCC had opened 618 cases and closed 603, with 30 sustained cases representing a 5 percent sustained rate.
Hicks said the OCC sustained an adjusted total of 214 complaints in the third quarter and closed 168. Mediation activity increased (18 mediations in Q3); the office’s mediation rate for the year-to-date was 11 percent. She described a small number of adjudications by the chief in October, including admonishments,…
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