Rules Committee advances overhaul of Language Access Ordinance after budget analyst's report
Supervisors voted Feb. 12 to forward amendments to the Language Access Ordinance that eliminate a tiered department system, centralize complaints at OSEA, and encourage translated signage and vendor consolidation after a Budget Analyst report estimating roughly $7.6 million in city language-access expenditures for FY2013-14.
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Supervisor Katie Tang presented a package of amendments to the city's Language Access Ordinance (LAO) aimed at expanding and standardizing language services across municipal departments. Tang said the changes remove the ordinance's prior tiered system so that all departments providing services directly to the public must ensure language access; they also centralize the complaint process at the Office of Civic Engagement and Immigrant Affairs (OSEA), streamline annual compliance reporting, encourage translation of public signage and websites, and require OSEA to maintain a certified vendor pool for translation and interpretation services.
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