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Rules Committee hears Shelter Monitoring Committee reports on complaints, language access and transportation
Summary
The Shelter Monitoring Committee presented its 2012–13 Standard of Care annual report and first/second quarter updates, reporting 128 client complaints (64 committee‑issued), language‑access and signage gaps, LGBT/trans safety work, training shortfalls, a new shelter shuttle and limited token funding (about $29,000 annually, ~1,200 tokens/month).
SAN FRANCISCO — The Rules Committee on May 1 received quarterly reports from the Shelter Monitoring Committee and staff from the Department of Public Health and the Human Services Agency (HSA) outlining complaint trends, language‑access gaps, LGBT/transgender safety measures, staff training and transportation supports for shelter clients.
Bernice Casey, presenting the Shelter Monitoring Committee’s annual Standard of Care report and two quarterly updates, said the committee recorded 128 client complaints in the fiscal year and issued 64 complaints after site inspections; she told the committee all committee‑issued complaints were closed because sites had responded. Casey also said the committee found that about 72% of complainants lacked contact information (no phone, email or mailing address), which has complicated follow‑up, so the committee now conducts site inspections to verify…
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