County flags dispatch data errors, DES coordinator outlines 9‑1‑1 improvements
Commissioners pressed dispatch leadership to correct persistent RIMS/CJ data errors and set expectations for emergency call handling; newly sworn DES/9‑1‑1 coordinator Desiree Thielen reported on IamResponding usage, tower/generator work requests and address‑mapping updates.
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Commissioners and dispatch supervisors spent a lengthy session reviewing recurring data quality issues in the county’s dispatch system (RIMS/CJ), and set concrete steps to correct reporting and operational practice.
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