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County IT and dispatch problems prompt server replacement and backup planning
Summary
County IT staff reported a failed server power supply that left primary CAD/reporting systems compromised; a replacement server was ordered and officials discussed sending the failed unit to Dell for repair and establishing an off-site backup to improve redundancy for dispatch and emergency communications.
Pratt County officials reported problems with a critical server that supports computer-aided dispatch (CAD) and county reporting systems and described steps to restore redundancy.
Speaker 9 said the server’s power supply had been installed but the unit did not start; Dell Technologies declared the unit nonfunctional. County IT (Speaker 9) arranged to order a replacement server through Hubert and Associates and indicated licensing and support will transfer to the new unit. The failed server will be sent to Dell for evaluation; if repaired it could be used as an off‑site backup. "Maybe a glimmer of hope," Speaker 9 said of the possibility of repair.
Speaker 9 also reported that radio and dispatch audio can be inconsistent and sometimes requires repeat transmissions; officials said they may need to evaluate dispatcher volume and overall communications protocols to ensure emergency services can be heard. Commissioners and IT staff agreed that creating an off‑site backup location would improve resilience and that the county should pursue that option.
No formal procurement vote was recorded in the meeting beyond the described order placement; staff said a meeting was scheduled to discuss off‑site backup arrangements and the commission expects follow‑up work to ensure redundancy and continuity of public‑safety communications.
County staff will continue to report progress on replacement hardware and on dispatcher/radio clarity measures at future meetings.
