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Gordon County staff propose CivicPlus' Next Request to centralize open-records management
Summary
Staff recommended purchasing Next Request through CivicPlus to manage the county's growing open-records caseload, citing AI redaction, centralized workflow and a jump from roughly 2 requests a month to about 60.
Brent (addressed by commissioners in session) and an operations staffer (identified in the transcript as Speaker 3) briefed the board on a proposed software agreement with CivicPlus for Next Request, an open-records management platform. Speaker 3 told commissioners the product would centralize requests, assign tasks to departments, track status and use AI to redact sensitive information.
"This will allow all of our open records to be managed in 1 software to be able to track ... but also it has AI redacting," Speaker 3 said, describing the volume of public-record requests the county now receives. Commissioners confirmed the purchase is budgeted; staff indicated request volume had risen significantly from a couple per month to roughly 60, including requests to the sheriff's office, 911 and elections as election season approaches.
Staff framed the contract as a transparency and workload-management tool: the software would notify requestors when redacted records are available and reduce the staff time currently spent manually redacting records. The board did not record a formal vote in the provided transcript; staff said the terms have been negotiated and the purchase is planned within the current budget.
