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Adams County approves cloud phone conversion after persistent outages
Summary
Adams County commissioners approved moving the county’s phone system to a cloud VoIP provider, authorizing a $10,000 one-time build and accepting a recurring service cost estimated at $4,000 per month to replace aging in-house phone infrastructure.
Adams County commissioners voted to proceed with a cloud-based phone-system conversion after staff described recurring outages affecting county administrative lines.
County staff said the county’s in-house phone system, installed around 2000–2001, relies on SIP trunks and cross-county routing that have produced intermittent failures. Staff recommended migrating to a hosted VoIP system that removes the county’s dependence on SIP trunk routing and moves call handling to cloud data centers. Mike (county staff) said the county has few local fiber providers, limiting…
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