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Pine County board approves AI call‑handling system for Health & Human Services
Summary
The Pine County Board of Commissioners approved purchasing EVA, an AI-powered call‑handling system for the Health & Human Services front desk, with an implementation expected to take three to four months and a first‑year cost of about $39,400. The board voted by voice to approve the purchase.
Pine County’s Board of Commissioners voted at its meeting to approve an AI-powered call‑handling system known as EVA for the Health & Human Services (HHS) front desk.
Becky Foss, Pine County health and human services director, told the board that TIBCO staff are supporting the county’s deployment and that setup "takes about 3 to 4 months" to reach the county’s desired capability, including handling multiple callers at once, multilingual…
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