Stearns County human services rolls out 'EVA' AI assistant, board approves vendor contract
Stearns County approved the Human Services deployment of an Electronic Virtual Assistant (EVA) that reads client rights, assists staff and handles phone intake; staff said EVA has saved hundreds of staff hours, TIBCO is the vendor, and the board approved the contract and deployment with oversight and monitoring in place.
The full story
The Stearns County Board voted to approve item E14 to authorize continued deployment and vendor engagement for EVA, an Electronic Virtual Assistant used by Human Services to handle routine interviews, rights-and-responsibilities readings and portions of phone intake.
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