Studer Group leads Sarasota County Schools training; facilitator credits Baranski Foundation support
Summary
Studer Group trainers led the session and the district speaker said the organizational‑excellence effort is funded by the Baranski Foundation; trainers traced the method’s roots to Quint Studer’s healthcare work adapted for education.
Trainers from the Studer Group led Sarasota County Schools’ service‑excellence session and explained the approach’s origins and funding.
Brent (Studer Group) and KK (the manual’s author, who later identified herself as KK Owen) guided the session, providing a script‑based manual and participant handouts. A session speaker stated the organizational excellence effort was "so graciously funded, by the Baranski Foundation." The session did not include grant documentation or dollar amounts; the funding statement appeared as a facilitator remark.
The Studer Group’s method was described as having developed in healthcare under Quint Studer and later adapted for education. A presenter offered the healthcare origin as rationale for tactics that reduce anxiety (for example, telling visitors what to expect and how long a procedure or service will take). Trainers recommended adapting these examples for distinct verticals (maintenance, food service, transportation, school front desks) so staff in different roles can apply the same principles.
District staff said they will record sessions and email trainer manuals to expand reach. The session emphasized the district’s commitment to building a consistent, cross‑departmental culture of customer service but did not announce any formal board action or specific grant amounts.
