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Sarasota County Schools begins train‑the‑trainer program to standardize customer service
Summary
Sarasota County Schools held a 'train-the-trainer' service‑excellence session where Studer Group trainers demonstrated tactics — 5/10 greetings, a 60‑second acknowledgement and AIDET‑style scripts — provided manuals and assigned trainers to take the program into departments; materials will be emailed and sessions recorded.
Sarasota County Schools convened a train‑the‑trainer session aimed at standardizing customer‑service behaviors across departments, introducing frontline staff to techniques trainers will use districtwide.
The session opened with district staff explaining that attendees were selected by supervisors to act as trainers and influencers. Brent of the Studer Group led most of the instruction, describing a full trainer manual (slide deck and scripts), participant handouts and a digital copy that the district will email to attendees. Facilitators said only about 25 printed manuals were available and asked trainers to keep theirs because reprints won't be routine.
Trainers introduc…
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