Commissioners authorize 911 contract add‑on for translation and AI-assisted transcription
Randolph County approved a multi-year add‑on to its RapidSOS dispatch system to provide language translation, on‑screen transcription and keyword highlighting for dispatchers; first‑year setup and ongoing maintenance numbers in the transcript are unclear and are flagged for confirmation.
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The county’s 911 director, Chris Shane, asked commissioners to approve a multi-year RapidSOS add‑on module that provides voice and text translation, on‑screen transcription and AI keyword highlighting to help dispatchers identify words such as "handgun" or "fight."
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