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Forsyth County maintenance chief outlines growth and how crews respond to water, sewer calls
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Summary
Johnny Millwood, superintendent of water maintenance and wastewater collection for Forsyth County, described the division's growth to more than 70,000 water and 40,000 sewer customers, explained how service calls are triaged and assigned, and thanked staff and contractors for extended hours.
Johnny Millwood, superintendent of water maintenance and wastewater collection for Forsyth County, told listeners the county now serves "over 70,000 water customers" and "over 40,000 sewer customers." He said the county's maintenance operation has grown substantially since he started.
Millwood, who said he has been with Forsyth County "just shy of 31 years," contrasted current loads with the system size when he began, saying the county had "7,800 water customers and 2 51 sewer customers" at that time; the transcript records the sewer figure as spoken and unclear, and the precise earlier sewer count was not specified.
Millwood described how the county handles daytime service requests: calls come into customer service representatives at the main office, are relayed via interoffice software to maintenance staff, and an initial responder is sent to assess the situation. "If that person's able to make the repair, they do. If not, then we'll send a crew out to make that repair," he said.
He also acknowledged relationships with outside builders, developers and contractors and recognized county coworkers, saying, "I appreciate everything that you do. You're truly water professionals and I appreciate the fact that you get long giving up evenings, weekends, holidays, and everything." The remarks framed both operations and the workload demands on staff who cover off-hours service needs.
The remarks provide a snapshot of the division's current scale and operations but did not include details on staffing levels, budgetary amounts, or response-time metrics. Those items were not specified in the transcript.
The presentation closed with Millwood's thanks to internal and external partners; no motions or formal actions were recorded in the provided transcript.
