Trumbull County 911 director seeks RapidSOS AI modules; commissioners ask about liability and timing
911 Director Dee Smith asked commissioners to approve two paid RapidSOS modules—AI nonemergency call handling and a live transcription/translation communicator—citing up to 225,000 nonemergency calls a year and urging purchase before a vendor price hike; commissioners requested more vendor liability and insurance details and tabled action to gather answers.
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Dee Smith, Trumbull County 911 director, asked commissioners on Nov. 13 to consider buying two paid RapidSOS modules to automate nonemergency call handling and provide live transcription and translation. Smith said the county handles about 225,000 nonemergency calls a year and described a setup that would route nonemergency numbers to an AI bot and escalate calls that include emergency keywords to a live 911 operator.
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