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DBEDT, ETS debate statewide Open Data chatbot scope and pricing
Summary
At a task force meeting, DBEDT’s research-division representative pressed ETS on whether departments should build their own chatbots or use a statewide backend; ETS proposed a single indexed backend with department-specific front ends and said pricing models (named-user vs open-site usage) remain under evaluation.
Representatives from the Department of Business, Economic Development & Tourism (DBEDT) and Enterprise Technology Services (ETS) discussed plans for a searchable Open Data website and a possible statewide chatbot at the Data & AI Task Force meeting.
Young Sun Kim, branch chief in DBEDT’s Research Division, said the division is considering a chatbot for its research pages and raised concerns about timing, cost and usefulness given rapid AI change. "They charge by usage," Kim said of vendor conversations, and she asked how departmental offices could…
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