County IT report: shared-services helpdesk saved municipalities thousands; 2026 projects outlined
Washington County IT staff reported early shared-services ticketing data and estimated vendor-cost savings (about $76,000 based on 426 support hours), outlined priorities for 2026 including replacing Citrix (projected savings of at least $50,000 annually), upgrading phone systems, migrating to cloud services, and supporting county-wide applications.
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Joel, the county’s IT presenter, gave the committee an annual IT shared-services review and a preview of major 2026 projects.
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