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Madison County approves trial agreement for AI support on nonemergency dispatch lines
Madison County Board of Commissioners · December 16, 2025
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Summary
Central Dispatch won approval to begin a contract with Aurelien, an AI call-handling platform, for nonemergency lines; the first-year cost was cited as $50,000 with higher recurring costs in following years.
Madison County commissioners approved Madison County Central Dispatch's request to move forward with a contract for Aurelien, an AI-based call-handling platform intended to filter nonemergency and spam calls.
Jenny Chambers, representing Central Dispatch, told the board the system is designed for the nonemergency line and will…
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