Committee hears pilot to expand 'Your Washington' customer-experience work to three agencies
House Bill 26-31 would require three agencies (Secretary of State, Department of Fish and Wildlife, Office of the Insurance Commissioner) to partner with the governor's Your Washington office on customer-experience metrics, reporting and improvement plans; supporters said most of the initial work uses existing resources, while the Secretary of State's office flagged potential fiscal impacts.
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Representative Madison Richards, the prime sponsor of House Bill 26-31, told the committee the measure seeks to codify lessons from the governor's executive order on customer experience and to ensure agencies work together to improve service delivery. "Time is of the essence," he said, adding that the bill is about ensuring state agencies "are working in tandem" to deliver for constituents.
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