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Salinas rolls out AI pilot plan, promises training and July performance update
Summary
City staff outlined a three‑part AI pilot—including Zen City social listening, CitiBot website chatbot and Microsoft Copilot—for February–June with public‑facing training, data governance and an evaluation report expected in July; council and residents pressed for accessibility, accuracy and oversight safeguards.
City information‑assistance manager Carlos Ortega told the Salinas City Council on Jan. 27 that the city will pilot three AI products starting this spring to streamline services and improve community engagement.
Ortega said the city has selected Zen City, a social‑listening and sentiment platform; CitiBot, a web chatbot offering 24/7 answers and real‑time translation in many languages; and Microsoft Copilot, an assistant for staff workflows. Zen City is scheduled for deployment in February, Copilot and CitiBot development is planned February–April, pilot testing in May–June, and staff aims to present performance metrics and key findings to the…
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