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Hexagon regional dispatch upgrade delayed; vendor, cities work to finalize integrations
Summary
Hexagon representatives told the Sparks City Council the regional computer-aided dispatch and records project (contracted 2023) missed earlier go-live targets and is now targeting early fall 2026, with ongoing integration testing, remediation of software issues and discussions about reimbursing unaccounted expenses to participating agencies.
City IT staff and Hexagon officials briefed the council on Feb. 9 about the regional Hexagon unified computer-aided dispatch (CAD) and records management replacement project, acknowledging a series of schedule slips and outlining steps to finish integration and training.
Russ Elder, IT development manager and an agency coordinator for the project, introduced Ben Ernst, Hexagon’s vice president and general manager for North American public safety. Ernst said the contract among…
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