Hexagon regional dispatch upgrade delayed; vendor, cities work to finalize integrations

Feb 9, 2026

Hexagon representatives told the Sparks City Council the regional computer-aided dispatch and records project (contracted 2023) missed earlier go-live targets and is now targeting early fall 2026, with ongoing integration testing, remediation of software issues and discussions about reimbursing unaccounted expenses to participating agencies.

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City IT staff and Hexagon officials briefed the council on Feb. 9 about the regional Hexagon unified computer-aided dispatch (CAD) and records management replacement project, acknowledging a series of schedule slips and outlining steps to finish integration and training.

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