Wayne County committee approves Granicus amendment to add public service-request platform
The committee approved an amendment to a five-year contract with Granicus LLC to add OneView service-request intake and professional services to Wayne County’s website. Commissioners pressed for departmental buy-in, quarterly performance reports and commissioner training; staff pledged SLAs, escalation and a pilot in the executive ombudsman’s office.
The full story
The Wayne County Committee on Government Operations approved Amendment 2 to the county’s five-year contract with Granicus LLC to add public-facing software that expands the county website’s service-request capabilities and provides professional services for implementation.
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