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Enterprise council presses for technology roadmap, questions Tyler Technologies progress
Summary
Council members urged a concrete roadmap and timeline for online services after repeated delays from their software vendor, Tyler Technologies, and said staff will pursue alternatives and request the vendor meet locally in March.
Council members of the Enterprise City Council on Tuesday pressed staff and their software vendor for a clearer timeline to finish online permitting, business‑license renewal and other digital services, saying repeated delays have frustrated residents and slowed internal operations.
The push came after a sustained presentation by a council member who reviewed past problems with the vendor and recommended convening a dedicated work session and third‑party project management to develop an actionable plan. “They have a net promoter score of negative 40,” the council member said of Tyler Technologies,…
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